Refund policy

PROCESSING

What is the processing time?

Business days are Monday-Friday.
Please allow a 3-5 business day processing time once your order has been placed and received. Note: We are not in the store Saturdays and Sundays, and any order placed after 5PM PST will start processing the next business day. It could be processed and sent out sooner but we would like to disclose it could take up to 5 business days, due to demand in our warehouse and COVID-19 quality checks. The item(s) processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes 3-5 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 4-5 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

Please note: Collection items may take longer to process. Please let us know if you need expedited shipping and we will do our best to accommodate your request.

Please note: In the event the package is deemed undeliverable and thus, rerouted back to us, the customer is responsible for paying the shipping costs to resend. Cancellations will not be accepted.

In these Terms of Service to which you have agreed prior to completing the purchase of our products, we will not agree to take any type of chargeback from your credit card company. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies, and/or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which might have a negative impact on your credit score. Chargeback abusers wishing to be removed from the database will need to make full payment for the amount of the chargeback.

RETURNS

Didn’t work out this time? No worries, we get it.

Here’s how you can initiate your return:

Please email vip@milkandhoneyla.com to obtain a return authorization number and a return label.

No returns will be accepted without an authorization number.

Returns sent without an authorization number will be returned to the sender.

(RETURNS WILL ONLY BE ACCEPTED IF SENT TO US WITHIN 10 DAYS FROM DATE OF DELIVERY) and will be issued as store credit.

We do not accept returns on international orders. All international orders are FINAL SALE.

You must return your items within 10 days from when your order was delivered. Any returns after the 10 day period returns will not be accepted.
Please allow up to 7-10 business days once your return has been received back at our facility for our team to inspect the return. The return will be accepted if the item is in the original new condition with M+H hang tag attached and any M+H logo items sent along with purchase, has no sign of visible wear such as: Makeup, Deodorant Stains, Fragrances, etc. Otherwise the return will be rejected by our return department. We kindly ask you to package the item with care in the original form it was sent. If your return is accepted, you will receive email confirmation when your return has been credited to your online account with store credit. We reserve the right to refuse any returns that do not follow our policy listed below.
We do not accept returns or exchanges unless the item is unworn, unwashed, and has the original packaging.
All items can be exchanged for a store credit within 10 days of receiving the item/items back to our warehouse. To request an exchange, please contact customer service at vip@milkandhoneyla.com. Customer is responsible for return shipping label cost.
Exchanges can be processed for item(s) of equal value or a gift card for future purchase.
Exchanges are limited to (1) per customer. As a small business, due to shipping costs, we will not be accepting multiple exchanges on a single order.
There are absolutely no full refunds available. If an issue arises, we will offer a store credit.

All returns must follow this policy:

Item(s) must be new, in original packaging with all tags, unworn, unscented and unwashed-
Bodysuits, swimwear, undergarments, jewelry, purses, shoes and accessories are final sale items for hygienic reasons and to follow the Covid-19 safety ordinance and cannot be return or exchanged.
All items marked as sale are final sale - no returns or exchanges are allowed.
Orders made with discount codes or gift cards are non-refundable. These orders can only be exchanged or returned for store credit in the form of an online gift card.
Original shipping fees are non-refundable.
We deduct $7.99 from your refund price for the cost of the return label.
We are not responsible for lost or stolen return packages.

EXCHANGES

The same policy for RETURNS applies to EXCHANGES. Exchanges will be honored in the form of store credit. You will receive a gift card via email worth the amount of the items you returned. At this time, we cannot honor size exchanges as Milk+Honey items are limited and we cannot guarantee any product/sizing availability.

Exchanges are limited to (1) per customer. As a small business and due to shipping costs, we limit exchanges to (1) per order. Ex: If you place an order and exchange for a different size, the exchange is final sale.

LATE RETURNS

You must return your items within 10 days from when your order was delivered. Any returns after this 10 day period will not be accepted. Anything sent to us after 10 days will be returned to you.

SALE ITEMS, GIFT CARDS, DISCOUNT CODES & PROMOTIONS

Any order placed with a discount code and gift cards can only be exchanged or returned for store credit in the form of an online gift card.

All items marked as sale are final sale and are non-refundable.

All items purchased with gift cards are final sale and are non-refundable.

ORDER CANCELLATION

Once an order has been processed and left our warehouse to our shipping team we cannot cancel your order as the order has already left our facilities and is in the hands of the forwarding courier before it reaches USPS/UPS or Fedex Facilities.

If an order has been deemed undeliverable and was rerouted to us, cancellations will not be accepted. Customer is responsible for paying the shipping costs to resend the package.

GIFT CARDS

If you have placed your order using a gift card, we must place the funds back on that same gift card. We are unable to make any refunds to any other form of payments for orders placed with gift cards.

If you have any other questions, please reach out, our team is happy to assist you

All items purchased with gift cards are final sale and are non-refundable.

Refund policy

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